Return & Exchange Policy
CUSTOMISATIONS:
We at Krina Patel offer size, color and minor pattern customisations in our existing designs. Kindly mention the details under 'Remarks' at the time of ordering Custom fit.
Pattern customisations might be chargeable depending on the design.
You can email us at sales@krinapatelcouture.com or contact us at +91-9879304056 for any customisations queries.
Refunds, Returns and Exchange:
In the unlikely event if your product is damaged or defective you may contact us within 24 Hours of the receiving the product.
We assume that you agree to our terms and conditions when placing an order.
Our all garments are on a "made to order" basis specially handcrafted for you, hence once your order is confirmed, we do not offer any refunds or returns. However, merchandise bought from www.krinapatelcouture.com will be eligible for exchange if delivered as wrong product or different size.
Any product sought to be exchanged, should be unworn, unused or unwashed. Products that are found to be worn, used, damaged or soiled will not be accepted for Exchange.
Products returned under this policy will be subject to quality testing/inspection.
Items cannot be exchanged on grounds of colour, choice or handwork.
The product needs to be re-packed in the same format as it was received with original invoice, in its original packaging and price tags before returning it back to us.
Exchange is NOT applicable in case of custom sizing and design. If the order is placed in standard sizing and if you wish to get it altered to your custom measurements, you can always send it back to us. We will alter it and send it across to you, additional charges would be applicable for the same.
The garment(s) purchased in store/website is(are) hand embroidered and hand finished. Due to the complex nature of the garment, embellishments may disintegrate from the fabric. This is not a manufacturing fault.
Other fabrics such as net, organza, dupion silk, raw silk, etc. are subject to pulls and rips as is the nature of the garment.
In the event of any dispute as to whether a finished made-to-measure item or alteration to a ready-made item conforms with the Customer’s requirements, the description recorded on the Krina Patel Order or Measurement Slip shall be final. Accuracy of measurements submitted to Krina Patel or to "Custom Fit" on www.krinapatelcouture.com by the Customer will be entirely at the Customer’s own risk.
Any product exchanged once will be considered as customised and not be eligible for further exchange.
Since We keep limited inventory and do not always have all sizes available, under such circumstances, the store credit can be used whenever You shop with us next time.
Store credits issued against refunds will be valid for a period of 6 months from the date of issuance.
In case of any exchange, the shipping charges for sending the product to Us will be borne by You.
Merchandise bought on discount are not eligible for refund, return, exchange, or store credit.
We are not liable for any damages caused to the product during transit from Customer to Us.
Cancellation:
We shall not be able to process the cancellation if the order/orders are confirmed.
INTERNATIONAL RETURNS:
We do not offer merchandise Refunds, Returns and Exchange on orders shipped internationally.
In the unlikely event, that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, please reach out to us at sales@krinapatelcouture.com within 48 hours of receiving the order.
In case of Alteration/Customisations of Merchandise of international orders, we are not liable for duties, taxes and tariffs paid by customer.
We are not liable for any damages caused to the product during transit from Customer to Us.